At Marriott Hotels, we pick and choose staff who are no less than the best at their position. We guarantee 100% customer satisfaction. If you are not copious with joy after a stay, do not bother because that will never happen; I assure you. Motto: "Even The Impossibles Are Possible" To prevent future confusion about what ranks are LR, MR, HR or SHR, provided below is a list of rank thresholds- Low Role- Ranks 1-10 Medium Role- Ranks 11-12 High Role- Ranks 13-16 Super High Role- Ranks 17-19